FAQs

What are your prices?

Our prices start from as little as £40. Please Contact Us for a free quote!

Do i need to pay a deposit?

Yes we will require a deposit on ALL jobs which can be paid by a payment link or a bank transfer. The deposit paid will be deducted from the total cost. Our cancellation policy allows for a return of the deposit in full if the booking is cancelled 48 hours in advance.

How do i pay?

We accept cash, card or bank transfer.

Are Happy Hippos Insured?

We are a fully insured business with business insurance for the vehicle, Goods In Transit Insurance (£10k) for the items, Public Liabilty (£1m), All staff are DBS Checked, & the company are Fully Licensed Waste Carriers.

Do you provide furniture dismantling & reassembly?

Yes we provide this service if required & we are highly experienced. We have tools on board the vehicle.

Parking fees & CCZ?

Customers are required to pay parking fees & arrange parking permits if needed. ALL vehicles are ULEZ compliant, so are exempt of any ULEZ charges. If a parking ticket is issued prior to any job then the customer is required to pay this.

How are my Items protected?

We have moving blankets & bungee cords on board to ensure the safe travel of your items. We also have Mattress protector covers to protect mattresses from getting dirty or damaged. Boxes, wardrobe boxes & export wrap can also be provided if requested. Moving trolleys & skates are also provided.

Do you charge extra at weekends or for multiple trips?

We do not charge extra for weekends or multiple trips. Once a quote has been accepted & a deposit has been taken the price will not change.

What areas do you cover?

We are based in South East London, but we have travelled all over the U.K. We have have completed house moves to Scotland, Manchester, Cardiff, & Torquay to name a few.

Do you sell boxes & Packing Materials?

Yes we sell boxes & Packing materials. These are Grade A quality & are made to be robust. Please look at our Promotional Page for more info.